Get to know who your users are.

Our in-depth user research will enable you to:

  • Develop an understanding of your users’ behaviours, attitudes and goals.

  • Gain insight into the barriers and facilitators that impact your product or service’s engagement. 

  • Improve your products to increase adoption and retention.

  • Test hypotheses, or identify new opportunities.

Our Process.

Understand

We define research requirements and plan relevant studies to help understand your products, your pain points and the outcomes you’re looking for:

  • Interviews

  • Workshops

  • Stakeholder interviews

  • Product & Design reviews

Explore

We develop a detailed understanding of the people who use your products - their needs, barriers and behaviours.

  • Discovery research

  • Competitor research

  • User interviews

  • Understand user needs

  • User journey mapping

Test

We put your products in front of real users and test the design hypotheses.

  • Usability testing

  • User Research

  • Prototyping

  • Card sorting

Deliver

We deliver actionable insights, design iterations and research debriefs.

  • Findings & feedback review

  • Detailed report including key takeaways and suggestions for next steps

  • Any other custom outcomes depending on the research project

Contact us.

If this sounds interesting to you, get in touch with us for a free chat.